FAQ:Power Pro Serial Port Issues
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The jackscrews used on the DB9 socket may be too tall for the application making it difficult to secure the connector to it. This can be problematic when using a computer to communicate with the Power Pro.
This is a result of the case material being too thick, where the connector is meant to be mounted through a knockout on a thinner metal case. One solution is to cut the jackscrew so it is no longer proud of the connector.
- More Info at NCE Power Pro Serial Port Issues.
Also on that page is a Loopback test which can determine if a USB Bridge cable is bad.